Need to return an item?
If something isn't right with your order, contact us at braydavidsktm65@gmail.com and include your order number, a description of the issue and clear photos if the item is damaged or faulty.
Faulty, damaged or incorrect items
Your rights under the Australian Consumer Law are not affected by this policy. If an item has a problem covered by the Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on the circumstances and the type of problem. Please contact us as soon as reasonably possible so we can help arrange the next steps.
Change of mind
Change-of-mind returns are not automatically guaranteed. Please contact us before sending anything back so we can confirm whether a return can be accepted and provide the correct return instructions. Items must not be sent back without contacting us first.
Refunds
Where a refund is approved, we'll confirm the amount and process it to the original payment method where possible. Processing times can depend on your payment provider.
For help, email braydavidsktm65@gmail.com.